Optimum Warranty

The Howard Company now offers a comprehensive service and repair program called the Optimum Warranty Program with Certified In-Field Service!

NEW Optimum Extended Warranty
Our extended warranty includes 36 months coverage of replacement parts and 12 months in-field service by a certified technician.  In-field service by a certified technician is guaranteed within two business days, Monday through Friday. The price is 5% of the sell price of the menu system ($50 minimum). The optimum warranty must be purchased within 30 days of the original ship date of the product.

To use the optimum warranty simply call Mainstreet’s Customer Care hot line at 1-800-782-6222 and tell us the product serial number. We will initiate the contact with a certified technician.

Standard Warranty
Mainstreet’s standard warranty included with every menu system is for 24 months and includes all replacement parts except fluorescent lamps. Labor is not included.

Types of Certified In-field Service
Emergency: 48 hours response   
This service is included for 12 months with the Optimum Warranty.
If not covered under the optimum warranty, service calls are $450 net.
Replacement parts are included if needed within the first 24 months under the standard warranty or 36 months under the optimum warranty.

Basic: 5 day response   
If emergency service is not required, the basic service has a 5 day response time. 
The price is $300 net.
Replacement parts are included for the first 24 months if the unit is under the standard warranty or 36 months under the optimum warranty.

In-field Service includes:
* Service Trip
* Product diagnostic
* Manufacturer approved parts (if under warranty)
* Labor
* Proper disposal/recycling of parts
* Lamp replacement if needed