How do i fix media player CMOS errors

Occasionally, power outages on-site can cause disruptions with a media player’s ability to communicate to our digital menu and remote login servers. The steps below will aid in troubleshooting these issues.

  1. Connect a keyboard and mouse to the media player via USB ports. Wired or wireless (with a Bluetooth dongle) will work for this process.
  2. Press F1 on the keyboard to get past the error. You will see another screen asking you to “Start Windows Normally”. You can hit the Enter key on the keyboard to go straight to normal Windows startup or do nothing and it will eventually start up on its own.
  3. When Windows starts, you may see your menu content display, or it may display “default content”, consisting of a blank screen or a picture of a blue cloudy sky. Double-click on this screen to make the media panel smaller.
  4. If that does not work, press the Windows key on the keyboard and type in “taskmgr” (without the quotations), and hit Enter. This will bring up the Task Manager. Click on the Processes tab and you will see something called “NavoriQLEngine” running. Right-click on that and select “End Task”. That will shut down the menu software.
  5. Press the Windows key on the keyboard again to bring up your Start Menu, and click on Control Panel (or “Settings” with a gear icon). This will take you to the Windows Control Panel.

  6. Click on “Time and Language”. In the next screen, note the date and time. It will likely be incorrect due to the reset of the CMOS settings.
  7. Click on the Change button under “Change date and time” and adjust the time and date to match the current date and time.

  8. Once the changes are applied, press the Windows key again and perform a restart of the computer. Once the player restarts, you should see correct menu content again and we should be able to see connectivity on our end.