Will Drive-Thru Voice AI work with our existing POS?

The Howard Company works with multiple Voice AI partners to find the right match for each customer's setup. Because one system does not fit all, they offer a compatibility check specific to your POS and operation. Contact The Howard Company for details.

What happens if the AI doesn't understand the customer?

A human override protocol kicks in automatically when confidence scores drop below a set threshold. The order is then handed off seamlessly to a staff member so the customer experience is never interrupted.

Drive Thru Voice AI | The Howard Company

Drive-Thru Voice AI handles every order with speed and accuracy. Every customer gets the same consistent experience when they pull up. It's not just about the customer experience. When Voice AI takes care of order-taking, your staff can focus on what actually needs them: food prep, quality checks, and the kind of in-person service that keeps people coming back

Automates drive-thru order-taking so staff can focus on food prep and guest service
Designed to increase average order value through real-time, contextual upsell prompts
Operates 24/7, maintaining consistent order accuracy across every shift
Reduces order errors and improves throughput speed

The bottom line? Drive-Thru Voice AI is built to grow your check sizes and reduce costly order errors on every single transaction.

Key Features

Specific features and capabilities depend on the integration partner and we'll help you find the right fit for your operation.

Real-time voice ordering with full menu awareness
Contextual upsell engine that surfaces relevant add-ons based on order context
High-accuracy transcription designed for noisy drive-thru environments
Consistent greeting, pacing, and tone on every order, every shift

FAQ's

How does Voice AI work?

Drive-Thru Voice AI runs on three core components working together in real time.

Automatic Speech Recognition converts spoken orders into text in real time, built to handle the background noise of a busy drive-thru environment.
Natural Language Processing interprets what the customer means, handles variations in how they phrase things, maps items to your menu, and triggers contextual upsell prompts.
Text-to-Speech responds to the customer in a natural-sounding voice in their preferred language, completing the conversation seamlessly.

Will it work with our existing POS?

We have multiple partners to find the right match for our customers. We know one system does not fit all. Contact us for a compatibility check specific to your setup.

What if Voice AI doesn't understand the customer?

A human override protocol kicks in when confidence scores drop below a set threshold then the order is handed off to a staff member seamlessly.

Drive-Thru Voice AI