Careers

Thank you for your interest in a new career at The Howard Company!

We are 100% employee-owned with a team of over 50 full and part-time employees. In business since 1950, we take pride in all the products we design and create for our business partners. There is always something new and exciting happening here;  let's talk about how you might fit in with The Howard team!

Please complete the career inquiry form to start the process.

Open Positions

Account Manager

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, and managing customer orders. Account Managers answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Sales, Product Development, Production, and Accounting) to improve the entire customer experience. If you are familiar with account management software, have a flair for client communication, and understand consumer behavior, we’d like to meet you. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Enter and manage customer orders through our processes
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of orders and projects internally and externally
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Collaborate with sales team to identify and grow opportunities within the territory
  • Assist with challenging client requests or issue escalations as needed

Skills

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or similar role
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with ERP software (e.g. SyteLine, Infor), CRM software (e.g. HubSpot), and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
  • Excellent listening skills
  • Strong verbal and written communication skills

Job Type: Full-time

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