The Howard Company's Blog

The Howard Company did a social media survey that asked the question, 'Before entering a restaurant's drive-thru, how often do you know your exact order?' The answer options were 'Always, Sometimes, Rarely, and Never.' With 51 total participants, 37 individuals (73%) voted 'Sometimes, Rarely, or Never,' and only 14 individuals (27%) voted 'Always.'

In our small sample, nearly three-quarters of drive-thru customers say they do not know their exact order beforehand. At the same time, they choose the drive-thru for convenience and speed of service. This indecision hints at how important it is to present items before customers reach the main menu board—giving guests time to make a decision, upselling, and cross-selling with special, limited-time offers. The Howard Company designs presell boards for these scenarios.

Jim Reeder talks more in-depth about the top three reasons businesses should include a presell board in their drive-thru(s) in the video titled 'The Benefits of Adding Presell Boards.'

Is your drive-thru in need of new equipment and/or updated graphics? Or are you unsure? Jim Reeder, National Sales Manager at The Howard Company, talks through some situations that may call for a drive-thru refresh. Play the video below to find out!

Jim Reeder, National Sales Manager, explains the importance of using commercial-grade digital displays over residential televisions for your business.

Jim Reeder, National Sales Manager, stresses the importance of supporting local restaurants during the Covid 19 pandemic and encourages everyone to participate in the receipt challenge!